1. Application of this policy
This Cancellation & Refund Policy applies to project-based organization, inventory review, planning and documentation services provided by Gryndor Circuit. It is read together with the approved proposal, Terms of Service and Payment Policy. If a written project agreement establishes a specific cancellation arrangement, that arrangement controls to the extent permitted by applicable law.
The website’s local project form does not place an order or collect money. Completing it therefore does not create a payment to cancel or refund. This policy becomes relevant when a client has approved a paid engagement or made a payment associated with an agreed project. No recurring subscription is created by the published starting service packages.
2. How to request cancellation
Send a written cancellation request to projects@gryndorcircuit.com. Identify the business, the relevant proposal or invoice, the service and whether you want to cancel the entire engagement or a particular unstarted part. A clear written record helps both parties establish the effective date and avoid continuing work after the request.
A phone conversation can alert us to a request, but written confirmation is required to define it accurately. A request is effective when received through the agreed project communication channel or the company email, subject to verification of the sender’s authority. Do not assume that closing the website, clearing a chat or stopping payment instructions automatically cancels an engagement.
3. Cancellation before work starts
If an engagement is canceled before substantive work begins, advance fees for unperformed services are refundable. Any deduction must relate to work already performed within the approved scope or a documented, non-recoverable third-party expense that the client specifically approved. An unapproved administrative cancellation charge is not added simply because the client changes its plans.
Preparing an agreed initial deliverable, organizing supplied records or carrying out an authorized scope step can constitute work even if the final documents have not yet been delivered. If no such work or approved non-recoverable expense exists, the advance is returned without a service deduction. We will explain the basis of any adjustment rather than treating every initial payment as automatically non-refundable.
4. Cancellation after work begins
When a project is canceled after work starts, the client is responsible for completed work and approved non-recoverable expenses up to the effective cancellation date. Completed work is valued using the milestone amounts or allocation stated in the proposal. If the proposal contains no milestone allocation, documented time may be valued at $175 per hour, capped at the agreed project fee for the work within that scope.
The calculation must avoid charging twice for the same work. Advance payments are applied to the supported amount earned. Any excess advance is refundable. If the supported amount earned exceeds payments already made, the remaining amount may be invoiced under the Payment Policy. Work that has not been performed is not billed solely because it appeared in the original scope.
5. Partial cancellation and scope reduction
A client may ask to remove an unstarted deliverable, reduce a record count or cancel a later phase while keeping completed work. We review how the change affects shared preparation, dependencies and the remaining deliverables. A lower record count does not always reduce the fee by the same proportion because some setup and documentation work is common to the project.
A revised written scope should state the work retained, the work removed, the updated fee and the effect on timing. Until it is agreed, we may pause the affected portion to avoid unnecessary work. Any refund or balance is based on the adjusted agreement and supported completed work, rather than an assumed percentage chosen by either party.
6. Pausing and restarting a project
If a temporary pause is more suitable than cancellation, the client can request it in writing. The pause agreement should identify the affected work, expected duration, payment status and materials to be retained. A pause does not guarantee that the original delivery date or immediate restart capacity will remain available.
When a project restarts, the parties review whether the records, software list or business priorities have changed. Additional review caused by materially different inputs may need a revised scope and fee. We do not continue accumulating unapproved work during a client-requested pause. A long unresolved pause may be addressed as a closeout or cancellation after written communication.
7. Cancellation by Gryndor Circuit
We may decline or end an engagement if required information is not supplied, payment remains unresolved after notice, instructions materially exceed the agreed boundaries or the work cannot be completed lawfully or responsibly. We will communicate the reason and the status of work, except where a legal restriction prevents particular disclosure.
If we terminate an engagement, advance payments for unperformed work are reconciled in the same manner as other cancellations. We do not retain fees merely for deciding not to perform remaining services. Work already completed within the agreement and approved non-recoverable expenses may be accounted for, subject to applicable law and any issue concerning the quality or conformity of that work.
8. Deliverables at cancellation
Where appropriate, a closeout may include existing draft or completed materials for the portion of work paid for. Drafts can be incomplete and should be labeled according to their status. They are not represented as a finished inventory, a validated lifecycle plan or a completed maintenance procedure if the remaining work was canceled.
The client retains ownership of its source records. The right to use project-specific materials and any included reusable methods follows the Terms of Service and written agreement. A cancellation does not authorize resale of company templates or remove confidentiality obligations relating to information received during the engagement.
9. Refund calculation and timing
We provide a reconciliation showing payments received, supported completed work, approved non-recoverable expenses and the resulting refund or balance. If a refund is due and the necessary account details are available, we aim to initiate it within ten business days after the calculation is agreed or the refund obligation is otherwise established.
Refunds ordinarily use the original payment route where available and appropriate. Bank or payment-provider processing can take additional time outside our control. We do not request sensitive account credentials through the website chat or local form. If the original route cannot be used, an alternative is agreed directly and verified before payment details are changed.
10. Concerns, corrections and rights
If you believe a deliverable does not match the approved scope, contact us with the specific issue before assuming cancellation is the only remedy. Depending on the circumstances, a scope-related correction, an agreed adjustment or a refund may be appropriate. A general change in business preference is different from an identified failure to provide the contracted work.
This policy does not limit rights that applicable law makes non-waivable and does not prevent a good-faith billing dispute. We ask for enough information to review the matter, not unnecessary personal records. Keep copies of proposals, invoices and relevant communications so that a reconciliation can be based on the actual engagement.
Contact Gryndor Circuit
For questions about this cancellation & refund policy, contact Gryndor Circuit using the details below. Describe the issue and provide only information needed to address your request.
EMAIL: projects@gryndorcircuit.com
ADDRESS: 725 Harvard Dr, Owensboro, KY 42301
PHONE: +12252106009